An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Unfortunately, no. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. The company reviewed his case and agreed to refund his tickets. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. . *Sorry, there was a problem signing you up. Vivid Seats LLC | Complaints | Better Business Bureau Profile Now it wont refund my $3,606. The heading at the beginning of each paragraph is for reference purposes and in no way defines the scope or extent of such paragraph. (2) Disputes or claims where the sole form of relief sought is injunctive relief (including public injunctive relief). Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. The total price was $1405.95. You do not have to do anything to receive this credit. When will I receive my 110% Rewards Cash loyalty credit? Users may not use any Vivid Seats Property in connection with any product or service that is not offered by Vivid Seats, in any manner that is likely to cause confusion with Vivid Seats' business, or in any manner that disparages Vivid Seats. You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. If you received a coupon for 120 percent that expires in 12 months, dont worry! What do I do if my event is cancelled? How do I get my compensation? Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. I contacted Vivid Seats on Himbergers behalf about his event tickets. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. Himberger is unhappy with that resolution. The parties are not required to exchange selection lists. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. The company has previously. One of them is about the companys ownership. Can Vivid Seats keep your money for a canceled show? Ticket marketplaces like Vivid Seats do not control these decisions. This email will be used to sign into all New York sites. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. Taking legal action such as filing civil or criminal charges or seeking an injunction. Walt Disney World Resort in Florida will remain closed until further notice. Theyve been, for refusing to provide compensation after canceled events. Bought tickets for Agust D Suga tour off vivid seats how concerned Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. Can I get a refund for my Marriott Vacation Club Points? Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Email Delivery . If you need help with any problem,please contact us through this form. You shall have forty-eight (48) hours from the time of delivery to report any inconsistencies between your order and the delivered tickets. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. GILFORD, N.H. . Douglas Himberger would really like to know. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. Tickets for The Prophet | TicketWeb - Academy LA in Los Angeles, US THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Academy LA is a cashless venue. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. How do I get my compensation? DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide a safety net of critical assistance for people within the music industry in times of need, according to Vivid Seats website.If you want cash, you need to contact customer service within seven days of the cancellation, and if your event is postponed, just hold on to your tickets because they will be good for the future date. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . It happened to me only once, and I was satisfied with Vividseats customer service. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. You can access DoNotPay from your web browser. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. If the agreement to arbitrate is held unenforceable or invalid for any reason, any litigation against Vivid Seats (except for small claims court actions, as discussed above) may be commenced only in a federal or state court located within Cook County, Illinois, and you and we each consent to the jurisdiction of those courts for such purposes. Oh, Loosey! Vivid Seats Rewards stands out as the only loyalty program in the live event industry. The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). Special Delivery at least one (1) hour before the scheduled event. So should you buy tickets for live events through Vivid Seats? If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. But it isnt. Our Copyright Agent for notice of claims of copyright infringement can be reached at: Attn: Copyright Complaints24 E. Washinton St., Floor 9,Chicago, IL60602orlegal@vividseats.com. SXSW, like many small businesses across the country, is in a dire financial situation requiring that we rely on our contracts, which have a clearly stated no refunds policy. Jason Statham and Aubrey Plaza do not seem like a match made in action-comedy-chemistry heaven, but it somehow works. Shoots Twice (Hockey) If those tickets are no longer available, Vivid Seats reserves the right to replace tickets with comparable or upgraded tickets, at Vivid Seats sole, reasonable discretion. Himberger lives in Virginia. Instant Download Within a few minutes of placing the order. Vivid Seats will email customers whose events are canceled or postponed. . You and Vivid Seats each agree that, except as provided in the Exceptions provision below, any and all disputes, controversies, or claims arising out of or relating in any way to: (i) these Sales Terms; (ii) your use of, or access to, the site; (iii) Vivid Seats services; (iv) any tickets or other items sold or purchased through the site; or (iv) any marketing, advertising, statements, or representations regarding or related in any way to these Sales Terms, the site (including access to and use thereof), Vivid Seats services, and any tickets or other items sold or purchased through the site shall be fully, finally, and exclusively resolved through final and binding arbitration rather than in court. Vivid Seats allows refunds under specific conditions. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. Yes Vivid Seats doesnt have a good track record of giving refunds to their customers. So, first and foremost, please look for (and look to) this email notice. . STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. Become a subscriber to support our journalists. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. info@TicketPurchaseSettlement.com. Cinemark probably wont reopen until July, according to the L.A. Times. Email our customer service team atsupport@vividseats.com, and well get back to you! Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. We will not be opening our Texas theaters this weekend, they tweeted. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Can I exchange my tickets for a different quantity, or for tickets to another date or event. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Where is it? Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT When tickets are shipped to you, it is your responsibility to confirm that the tickets delivered to you are consistent with the order you placed. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement All sales are final. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. There was absolutely no way to talk to a human. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . According to court documents, the claim submission deadline has passed. Vivid Seats will determine when an event is cancelled based upon the best information available. You represent that you are legally able to enter into a binding contract. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED.
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