I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. You may also wish to resell your tickets if you cannot use them. Can never get a refund on tickets and/or speak to someone within Ticketek. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Abusive partner? They agreed I shoudl get a refund, then asked for my account details for the refund. Then I looked on Trustpilot at their reviews and really started to worry! Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. What should I do? The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Privacy (data erasure request) I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. How will I receive my tickets? 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. I've purchased a ticket and my event is tonight! Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? What can I do if my tickets are lost, damaged or stolen? means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. A copy of a notice from the examination body, school, college, or university confirming the change of date. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. If there is a financial failure of any Transport provider. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) To read more about Covid-19 please visit our dedicated page here. You'd think that but I had the same shitty experience with them on this front. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). Press J to jump to the feed. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! PDF Ticket & Entry Conditions They rapidly charged my credit card, then didn't provide the tickets. Why is the price displayed on my ticket different to what I paid? Ive forgotten my password/My password has expired. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Share. Jay Chou tickets | GIANTS Stadium | Ticketek Australia No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Immediate household persons living together at the same permanent address. Ticketek Marketplace - Buy and Sell Tickets Any vehicleYouplan to use during theBooking. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. What the hell is that? I got tickets to a concert from ticketek that got cancelled of covid. I got tickets to a concert from ticketek that got cancelled of covid. means an unforeseen circumstance completely outside. We may consider other Emergency Circumstances at our discretion. What a disgrace!! Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Safe, Fast and Verified Everybody else looks like a paedo. Ticketmaster Resale | ProductReview.com.au Where you cannot provide evidence that the person affected is within the. Instead I was sent the PDF email after the show. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Therefore, it's impossible to speak to an actual person. Stick to Ticketmaster. Send them an inquiry many times and they are not answering! Emergency Services Police, Fire and Rescue Service or other Emergency Services. They need a better system and more staff it seems. Attend participate in, take part in, use, or be present at. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. What is the Ticketek Marketplace Terms and Conditions for? Through Fair Trading they claimed they refunded the money to an account that was closed the year before. They ended up rejecting my application for a refund and closing it down entirely. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Download the Ticketek App & add your ticket to your wallet now. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Please also read the General Conditions of Refund. I will NEVER buy tickets from this company again! All Theatres and productions and sporting events should seek alternative partners. Why is this company even allowed to operate?????? Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. I have contacted your Customer Service team but have not received a response. Its a disgrace. An incident number or report from the Police or relevant traffic authority. Sell tickets directly from your Ticketek Account. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Why should I buy from Ticketek Marketplace? This is not an insurance policy. Clunky unhelpful booking site for Mary Poppins Melbourne. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Please also read the General Conditions of Refund. are the business owner or registered Director, or a member of. Wife tested positive on 13th. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Tixel is a safe ticket marketplace to trade tickets from Ticketek. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Change My Location Sell tickets directly from your Ticketek Account. Refunds & Exchanges - Ticketek Australia Why does Ticketek Marketplace charge fees? If there is a financial failure of any Transport provider. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. It goes against our guidelines to offer incentives for reviews. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. The office was just as bad as the ticket fees would have you believe. Ltd. All Rights Reserved. Safe, Fast and Verified Maximum refund value will not exceed 10,000 GBP or local currency equivalent. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. In event of a Refund Application the English language version shall be the basis of settlement. Almost 90 days and still waiting for my refund back. ProductReview.com.au has affiliate partnerships. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Ticketek Marketplace - Buy and Sell Tickets Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Might be worth looking into? You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. A copy of the letter requiring Jury Service. A doctor cannot be You or a member of Your family. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Are Refundable tickets offered on Gift Voucher sales? ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Where documents can be replaced in advance of theBookingor on the day. I paid the additional cost in checkout for refundable tickets. Here are 8 tips for writing great reviews. Where You are the business owner or registered Director, or a member of Your family is. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Zero stars, uselessly run, waste of a time company. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. This is such scummy conduct. Sell tickets directly from your Ticketek Account. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Requesting a Refund. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. I recognise the terms of service were available, but nobody reads those. Ticketek Voucher: $25 OFF Mar 2023 | Nine I can not believe in this day and age HOW BAD this company is. I have now been trying for a refund for 6 months. Are Refundable tickets available through Ticketek Marketplace? Check to see if they have an online lodge system. She made time to help & sort out the transfer of tickets to this area. There is not one good review about this dodgy company. Travel insurance and COVID-19: what you need to know. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand What to do?? Times are approx. New comments cannot be posted and votes cannot be cast. Anyone has experience getting refunds from them or have advice on what I should do here? I haven't received my order confirmation email. Companies can ask for reviews via automatic invitations. Press question mark to learn the rest of the keyboard shortcuts. They stole my money too. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Worst website and app I have ever used!!! I reported the scam to my credit card provider! Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. No way to recover tickets. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Finally got an answer from them when I contacted fair trading to help. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. How insensitive is that. Just upload its fucking DEATH CERTIFICATE. I just resold a ticketek ticket on Tixel. Abhorrently bad process for handling refunds and rescheduling due to illness. A police report confirming details of the theft. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please comply with any stated ticket limit for this event. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Ticketek is selling for the following venues only. is cancelled or postponed by the provider. I received an error message after purchasing tickets. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. IfYoudid not make reasonable alternative arrangements to Attend theBooking. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021.
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